5 Year Warranty

All warranty periods begin from your delivery date. If you think there might be a fault with your bed or mattress, get in touch with our team for guidance and inspection.

Every Velvo bed and mattress comes with a 5 year warranty against faulty materials or workmanship. This applies to all our beds and mattresses, except clearance items, or where a bed is used with a non-approved base or an unsuitable mattress. If a genuine fault in materials or workmanship shows up within the first 5 years, we'll repair or replace it free of charge.

What isn't covered

• Products that have been soiled or stained
• Accidental damage after delivery
• Damage from jumping on the bed or improper use
• Commercial use or misuse of any kind
• Mattresses bent or folded in a way that damages the springs

How the warranty works over time

Your warranty runs from your original order date — it doesn't restart if we replace a part partway through. For example, if we replace a component 3 years in, that replacement is only covered for the remaining 2 years of your original warranty, not a fresh 5 years.

What's covered

The 5 year warranty applies to beds and mattresses only. It doesn't cover bedside tables, chest of drawers, storage boxes, or headboards bought separately.

If we need to repair or replace an item, we'll do our best to match the original fabric and colour, though an exact match can't always be guaranteed. If a repair or replacement isn't possible, we'll help you choose an alternative — if it costs more than your original item, you'd only need to cover the difference.

A few more details

• The warranty is non-transferable and applies only to the original purchaser. Proof of purchase may be requested.
• It applies to our usual delivery areas within mainland UK.
• Your statutory rights are never affected by this warranty.

Need to make a claim?

Email us at support@velvoliving.co.uk and we'll guide you through the next steps.